Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By using our services or those of our third party vendors we retain on your behalf, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not engage with us to provide our services.

1. Refund Policy

a. No request for a refund shall be honored for services provided, produced and provided in full or in part to the client within agreed upon delivery timetables;
b. This no refund policy includes and applies to time, labor costs, products and consultation services provided to the client during the contract performance period;
c. Client acknowledges and agrees that after an initial payment is made to Bach Capital Management that transaction constitutes acceptance of terms, conditions, fees and notice for Bach Capital Management and its designated third party vendors to commence work;
d. In consideration of payment(s) received, our fees are non-refundable. Fees are not dependent upon results and no specific business outcome is unconditionally guaranteed;
e. Bach Capital Management will honor a request for a full and partial refund in circumstances deemed serious in nature (example: a serious medical emergency, death of a spouse, catastrophic loss due to a natural disaster, loss of employment or means of income).
f. If such an event or circumstances should occur, Bach Capital Management reserves the sole and exclusive right to review the matter on a case-by-case basis and in good faith.

2. Chargeback Fraud

Friendly fraud also often referred to as chargeback fraud and occurs when a client knowingly and intentionally abuses the chargeback process to secure a refund thereby gaining the use of Bach Capital Management’s services by means of fraud or breaching contract performance obligations.
a. To avoid a chargeback fraud scenario, the client agrees to notify Bach Capital Management in writing of any service related problems or issues of concern. This notice must be received prior to contacting our payment processor or the client’s cardholder’s bank. Failure to comply with this request would unfairly deny Bach Capital Management of an opportunity to address the client’s issue of concern;
b. Knowingly and intentionally filing a fraudulent chargeback claim is a criminal act;
c. Bach Capital Management will vigorously challenge and pursue acts of friendly fraud to the fullest extent of the law.